Refund & Cancellation Policy

After your requirements are confirmed during a discovery call, Brandswriter will share a secure payment link or invoice for the agreed service. Work begins only after payment has been successfully received.

Any applicable taxes or additional charges, if applicable, will be clearly communicated before payment so you always know the full amount in advance.

You may cancel an ongoing engagement at any time by submitting a written request to kundhiyarithvik362@gmail.com. Cancellations become effective once Brandswriter confirms the request. Work already scheduled within the current paid service period will be completed and delivered.

If you cancel before any work has begun on a newly paid period, that period is eligible for a full refund.

Refunds are considered as follows:

• Full refund — if the request is made before any content has been delivered for the paid period.
• Partial refund — may be considered only when part of the agreed service has not yet been delivered, with the refund calculated for the undelivered portion.
• No refund — once all content for a paid period has been delivered, since the work is custom and non-returnable.
• Duplicate or failed payments — refunded in full.

Refund requests are reviewed based on the project's delivery status. Approved refunds are generally processed back through the original payment method where possible.

Brandswriter provides customised digital services. Completed work — including delivered content scripts, storytelling frameworks, creative documents and strategy files — cannot be returned once delivered.

Once the agreed work has been completed and delivered, it is generally not eligible for a refund.

Content ideas and storytelling scripts are delivered digitally, by email or a shared document, on the timeline agreed during client onboarding. Delivery begins according to that agreed schedule.

Delivery timelines may be extended if required information, approvals, or feedback from the client are delayed. Reasonable revisions are included so that the tone and direction match your brand.

If a client believes the delivered work does not match the agreed scope, Brandswriter will first provide reasonable revisions where appropriate before considering a refund request. The goal is to resolve concerns fairly before processing refunds.

For any billing, cancellation or refund question, email kundhiyarithvik362@gmail.com or call +91 97173 39275 (Monday to Saturday, 10:00–19:00 IST). We respond to all requests within one business day.

Brandswriter may update this Refund & Cancellation Policy from time to time. The latest version will always be published on this page. Continued use of our services after any updates constitutes acceptance of the revised policy.